FAQ
Questions? Start here.
Find quick answers about battery compatibility, delivery, installation, payments, warranty, returns and VOLTEER support.
Need help choosing the right battery? Contact our team before ordering.01
Before You Buy
How do I know which battery is right for my vehicle?
Use the Vehicle Finder as a starting point, then contact VOLTEER to confirm compatibility before purchase. Our team may ask for your vehicle make, model, year, engine capacity and current battery details.
Is the Vehicle Finder guaranteed to be accurate?
No. The Vehicle Finder is intended as a starting point only. Compatibility should be confirmed with VOLTEER before fulfillment.
Can VOLTEER help me choose the correct battery?
Yes. Contact our team by phone or WhatsApp and provide your vehicle and current battery details.
Are all products available for online purchase?
Most products can be ordered online. Certain high-value products, including Golf Car products, may require sales confirmation and a deposit before fulfillment.
02
Delivery & Installation
Where does VOLTEER deliver?
VOLTEER currently delivers within Cairo and Giza.
How long does delivery usually take?
Delivery is typically available in approximately one hour, depending on location, product availability, traffic and operational conditions.
Is delivery free?
Yes. Delivery is currently free within Cairo and Giza.
Is battery installation available?
Yes. Battery installation is available at the customer’s location within Cairo and Giza.
Is installation free?
Yes. Installation is currently provided free within Cairo and Giza.
Do you provide technical inspection?
Yes. Technical inspection is available as part of VOLTEER battery service where applicable.
What happens if I am not available when the order arrives?
VOLTEER can arrange another delivery day where necessary.
Can I change my delivery address after ordering?
Yes, provided the change is requested before fulfillment and the new address remains within the supported service area.
03
Payment & Pricing
What payment methods are available?
Available methods include Cash on Delivery, Credit/Debit Card, InstaPay and Bank Transfer. View Payment Information.
Are there extra fees for payment methods?
No additional payment-method fees are currently applied by VOLTEER.
Do displayed battery prices include taxes?
No. Website prices do not include applicable taxes unless expressly stated otherwise.
Why does the old battery affect the final price?
Displayed battery prices generally assume the customer provides an old battery of the same or equivalent applicable size when the new battery is delivered.
What happens if I do not have an old battery?
The final price may increase. The additional amount depends on the battery type and size.
When is the old battery collected?
The old battery is collected when the new battery is delivered.
Does the old-battery arrangement apply to all batteries?
The current old-battery exchange pricing arrangement applies to VOLTEER battery sales unless otherwise stated.
04
Warranty & Returns
How long is the battery warranty?
Warranty varies by battery type and product. Examples include 12 months, 18 months, 6 months for motorcycle batteries and up to 5 years for selected Lithium products. View Warranty Policy.
When does warranty coverage begin?
Warranty coverage begins from the date of purchase.
What does the warranty cover?
Manufacturing defects, subject to the applicable product warranty and technical inspection.
What is not covered by warranty?
Examples include misuse, incorrect installation, physical damage, excessive charging or overcharging and insufficient charging or undercharging.
Can an installed or used battery still be inspected?
Yes. A battery may still be assessed if a manufacturing defect is suspected.
Can I return a battery because I changed my mind?
Returns are not generally accepted solely because of change of mind.
What happens if a manufacturing defect is confirmed?
The affected battery will be replaced according to the applicable warranty and product conditions.
How are approved refunds issued?
Approved refunds are processed by bank transfer.
How long do approved refunds take?
Normally approximately 2 business days to process, although receipt may depend on the customer’s bank or payment provider.
05
Products & Availability
Is the stock information on the website always real-time?
No. Online stock information may not always reflect real-time physical inventory. VOLTEER may confirm availability before fulfillment.
Are the product images official?
Yes. Current product images are approved VOLTEER product images.
What product information is available?
Depending on the product, information may include voltage, capacity, dimensions, battery type, warranty, application and other technical specifications.
Are all VOLTEER products made in Egypt?
VOLTEER’s battery range is made in Egypt, while Lithium products are sourced from China.
Do Golf Car products require a deposit?
Golf Car orders may require sales confirmation and a deposit before fulfillment.
Can Golf Car products be completed entirely online?
No. These orders require communication with the VOLTEER sales team before fulfillment.
06
Support
How can I contact VOLTEER?
What are VOLTEER’s business hours?
Saturday–Thursday: 10:00 AM–10:00 PM.
Friday: Closed.
Friday: Closed.
Where is VOLTEER located?
Al Shorouk City – Workshops Street
Cairo, Egypt
Cairo, Egypt
Do customers receive an invoice?
Yes. An electronic invoice is generally sent through WhatsApp on the day following delivery.
What information should I send when asking about compatibility?
Vehicle make, model, year, engine capacity and current battery details where available.
STILL NEED HELP?
Talk to the VOLTEER team.
Get help with battery compatibility, delivery, warranty, product information or an existing order.
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