Fast, clear delivery across Cairo & Giza.

Last updated: August 16, 2026

This Shipping & Delivery Policy explains the delivery, installation, technical inspection, pickup, and order-fulfillment services currently provided by VOLTEER.

Please review this policy before placing an order.

01Delivery Area

VOLTEER currently provides delivery within:

• Cairo
• Giza

Delivery to other governorates is not currently available due to product and service limitations.

Customers should provide complete and accurate delivery information when placing an order.

If an address is outside the currently supported delivery area, VOLTEER may contact the customer before fulfillment.

02Delivery Method

Orders are delivered using VOLTEER's own vehicles with trained technical personnel where applicable.

This allows VOLTEER to coordinate delivery, battery installation, and technical inspection as part of the same service where required.

03Estimated Delivery Time

The expected delivery time within Cairo and Giza is generally approximately 1 hour during VOLTEER operating hours.

Delivery times are estimates and may vary depending on:

• Customer location
• Product availability
• Traffic conditions
• Order volume
• Weather conditions
• Vehicle or battery requirements
• Technical or operational circumstances

Where a delay or fulfillment issue materially affects an order, VOLTEER may contact the customer using the contact information provided with the order.

04Operating Hours

VOLTEER operates:

Saturday through Thursday
10:00 AM – 10:00 PM

Friday
Closed

Orders placed outside operating hours may be processed during the next available operating period.

05Delivery Cost

VOLTEER currently provides FREE delivery within Cairo and Giza.

Customers are not charged a delivery fee for orders fulfilled within the current supported delivery area.

If this policy changes in the future, any applicable delivery charge will be displayed or communicated before it becomes payable.

06Free Installation

VOLTEER currently provides FREE battery installation within Cairo and Giza.

Installation is generally performed at the customer's location where the order and vehicle are suitable for installation.

The vehicle must be reasonably accessible and in a condition that allows installation to be performed safely.

07Technical Inspection

VOLTEER provides technical inspection as part of its battery service where applicable.

The inspection may help assess:

• The battery
• Relevant vehicle charging conditions
• Potential issues that may affect battery operation or installation

If a technical issue is identified that may affect battery installation or performance, the customer will be informed where reasonably identifiable during the service.

08Order Confirmation

Customers may submit orders directly through the VOLTEER website.

After an order is submitted, VOLTEER may contact the customer by phone or WhatsApp to confirm fulfillment information including:

• Customer details
• Delivery address
• Vehicle make
• Vehicle model
• Vehicle year
• Engine capacity or other relevant vehicle information
• Battery compatibility
• Product availability
• Old battery details
• Final price where an old-battery adjustment applies
• Payment arrangements
• Deposit requirements where applicable
• Delivery and installation details

Order confirmation helps ensure that the product and service provided are appropriate for the customer's requirements.

09Battery Compatibility

Automotive batteries must be compatible with the customer's vehicle and technical requirements.

VOLTEER provides vehicle-selection tools on the website to assist customers in identifying potentially suitable batteries.

However, automated Search by Vehicle / Vehicle Finder results should be treated as guidance and not as a guarantee of compatibility.

Customers are encouraged to contact VOLTEER by phone or WhatsApp to confirm the correct battery before fulfillment.

VOLTEER may request information such as:

• Vehicle make
• Model
• Year
• Engine capacity
• Current battery information
• Other relevant technical details

If the selected battery is found to be unsuitable, VOLTEER may recommend an appropriate alternative.

Any applicable product or price difference will be communicated before the alternative product is supplied.

10Old Battery & Final Price

Displayed battery prices are based on the customer providing an old battery of the same or equivalent applicable size when the new battery is delivered, unless expressly stated otherwise.

The old battery is collected at the time of delivery.

If the customer:

• Does not have an old battery; or
• Provides an old battery of a different size or specification;

the final price may increase.

The applicable difference depends on the size and type of the old battery.

VOLTEER will communicate any applicable price adjustment before completing fulfillment.

11Product Availability

Products are subject to availability.

Online stock indicators may not always reflect real-time physical inventory.

VOLTEER may therefore confirm availability by phone or WhatsApp after receiving an order.

If an ordered product is unavailable, VOLTEER may:

• Provide an updated availability estimate;
• Recommend a suitable alternative; or
• Cancel the unavailable item or order where appropriate.

Any alternative product and any applicable price difference will be communicated before fulfillment.

12High-Value Products

Certain products may require additional order confirmation before fulfillment.

Golf Car products require communication with a member of the VOLTEER sales team and may require a deposit.

Where a deposit is required, VOLTEER will communicate the required amount and payment instructions before the customer proceeds.

High-value product orders may therefore follow a process such as:

Online Order
→ Order Confirmation
→ Contact from VOLTEER
→ Deposit if required
→ Fulfillment

13In-Store Pickup

In-store pickup is available where applicable.

Customers who wish to collect an order may coordinate pickup with VOLTEER.

Pickup location:

VOLTEER
Al Shorouk City – Workshops Street
Cairo, Egypt

Customers may be contacted to confirm product availability and pickup arrangements before collection.

14Customer Not Available

If the customer is not available when VOLTEER arrives to complete delivery, the order may be rescheduled for another day.

VOLTEER may contact the customer to agree on the next available delivery arrangement.

15Changing the Delivery Address

Customers may request a change to the delivery address after order confirmation by contacting VOLTEER.

Address changes are generally accepted where they can reasonably be accommodated before fulfillment and remain within VOLTEER's supported delivery area.

16Delivery & Installation Inspection

Customers should inspect the supplied product and service at the time of delivery and installation where reasonably possible.

If a battery appears:

• Damaged
• Defective
• Incorrect
• Unsuitable
• Affected by a genuine technical issue

please notify VOLTEER as soon as possible.

Where required, the battery may be technically inspected before a replacement, return, refund, or warranty action is approved.

Please refer to the VOLTEER Return & Refund Policy and Warranty Policy for additional information.

17Failed or Delayed Delivery

Customers are responsible for providing accurate:

• Delivery address
• Phone number
• Vehicle information
• Order information

If VOLTEER cannot complete delivery because:

• The customer cannot be reached
• The customer is unavailable
• The address is incorrect
• Access is unavailable
• Necessary information is missing

delivery may be rescheduled.

VOLTEER may contact the customer to arrange the next appropriate fulfillment step.

18Invoice

Following delivery, VOLTEER generally provides the customer with an electronic invoice on the following day.

The invoice is typically sent through the customer's WhatsApp number.

Customers should retain the invoice as proof of purchase, particularly for warranty and service requests.

19Contact VOLTEER

For questions about delivery, installation, pickup, an existing order, or battery compatibility, please contact:

VOLTEER

Phone:
+20 11 17277672

WhatsApp:
+20 11 17277672

Email:
info@volteer-eg.com

Address:
Al Shorouk City – Workshops Street
Cairo, Egypt

Website:
volteer-eg.com

Business Hours:
Saturday through Thursday
10:00 AM – 10:00 PM

Friday
Closed