Clear support when something isn’t right.

At VOLTEER, we aim to ensure that every battery supplied is suitable and functioning correctly. Because batteries are technical products that may be installed and used immediately after delivery, return and replacement requests are assessed based on the product condition and, where necessary, technical inspection.

01Returns

Returns are accepted where a product has a confirmed manufacturing defect or where an eligible product issue is identified.

Customers should inspect the product at the time of delivery whenever reasonably possible and report any visible issue or concern immediately.

Products should be kept in their original condition where applicable.

02Change of Mind

Returns are not generally accepted solely because a customer changes their mind.

If you wish to cancel or change an order before or during fulfilment, please contact VOLTEER as soon as possible by phone or WhatsApp so we can review the status of the order.

03Defective or Damaged Products

If a battery has a suspected manufacturing defect, arrives damaged, or is not functioning correctly, please contact VOLTEER immediately.

Where required, our technical team will inspect the battery to determine the cause of the issue.

If a manufacturing defect or other qualifying product issue is confirmed, the product will be replaced without additional delivery or replacement charges.

04Installed or Used Batteries

A battery that has already been installed or used may still be assessed where a manufacturing defect is suspected.

Installation or use does not automatically establish that the battery is defective.

A technical inspection may be required to determine whether the issue is caused by a manufacturing defect, incorrect installation, misuse, vehicle charging conditions, physical damage, or another cause.

05Replacements

Where inspection confirms an eligible manufacturing defect, VOLTEER will replace the affected product in accordance with the applicable warranty and product conditions.

Replacement resulting from a confirmed manufacturing defect is provided without additional delivery or replacement charges to the customer.

06Refunds

Where a refund is approved by VOLTEER, the refund will be processed by bank transfer.

Approved refunds are normally processed within approximately 2 business days.

Actual receipt of the funds may depend on the customer's bank or payment provider.

07Return / Replacement Costs

Where VOLTEER supplies an incorrect product, a product arrives damaged, or a manufacturing defect is confirmed, VOLTEER will bear the applicable return, delivery and replacement costs.

This does not create a general right to return a correctly supplied and non-defective product solely because of a change of mind.

08Warranty-Related Claims

Manufacturing defects are covered according to the warranty applicable to the specific battery purchased.

Warranty periods vary by product and battery type.

Warranty coverage begins from the date of purchase.

Warranty does not cover issues resulting from circumstances including:

• Misuse
• Incorrect installation
• Physical breakage or damage to the product body
• Excessive charging / overcharging from the vehicle alternator
• Insufficient charging / undercharging

Please refer to the VOLTEER Warranty Policy for the warranty period and full conditions applicable to your product.

09Technical Inspection

Where technical inspection is required, VOLTEER may inspect the battery at its location.

If the inspection confirms a manufacturing defect covered by the applicable product conditions or warranty, the battery will be replaced accordingly.

10Old Battery / Exchange Pricing

Displayed battery prices are based on the customer providing an old battery of the same or equivalent size when the new battery is delivered.

If an eligible old battery is not provided, or the old battery differs in size or type, an additional amount may apply based on the battery size/type.

The old battery is collected when the new battery is delivered.

This pricing arrangement applies to VOLTEER batteries and is separate from the return, replacement and refund process.

11How to Request Assistance

To report a product issue or request assistance, contact VOLTEER through:

Phone: 01117277672
WhatsApp: 01117277672

Please provide your order or purchase information and details of the issue so our team can assist you.

12VOLTEER Branch

Address:
El Shorouk City – Workshops Street
Cairo, Egypt

Working Hours:
Saturday–Thursday: 10:00 AM–10:00 PM
Friday: Closed

13Important

All suspected manufacturing defects and warranty-related issues may be subject to technical inspection before the appropriate remedy is determined.

A confirmed manufacturing defect will be handled according to the applicable warranty and product conditions.

This Return & Refund Policy should be read together with the VOLTEER Warranty Policy, Shipping & Delivery Policy, Payment Information, and Terms & Conditions.