Your privacy. Clearly explained.

Last updated: August 16, 2026

At VOLTEER, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, placing an order, contacting us, or using our services.

This Privacy Policy explains how VOLTEER ("VOLTEER", "we", "us", or "our") collects, uses, processes, and shares personal information when you visit or use our website, purchase products, communicate with us, or otherwise interact with our services.

VOLTEER is operated by Ali Hamed Marzouk for Industry and Trade.

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services online.

By using our website or services, you acknowledge that you have read this Privacy Policy and understand how your information may be collected and processed as described below.

01Information We Collect

Depending on how you interact with VOLTEER, we may collect or process the following categories of information:

Contact Information

This may include:

• Name
• Phone number
• Email address
• Billing address
• Delivery or shipping address

Order and Transaction Information

This may include:

• Products viewed or purchased
• Shopping cart activity
• Order details
• Order history
• Payment method
• Payment confirmation
• Delivery information
• Old-battery exchange information
• Deposit information where applicable
• Returns, replacements, cancellations, or warranty-related requests

Vehicle and Battery Information

When necessary to help identify or confirm a suitable battery, we may collect information such as:

• Vehicle make
• Vehicle model
• Vehicle year
• Engine capacity or other vehicle specifications
• Current battery information
• Battery requirements or specifications
• Information regarding an existing or old battery

This information may be used to assist with battery selection and to help our team confirm product compatibility and order details.

Vehicle information and automated vehicle-search results may be used as guidance and should not be treated as a guarantee of compatibility. VOLTEER may contact you to confirm compatibility before fulfilling an order.

Payment Information

Depending on the selected payment method, payment-related information may be processed by Shopify, our payment providers, banks, or other payment service providers.

VOLTEER may receive information relating to the transaction, such as payment status, payment method, transaction reference, bank-transfer confirmation, deposit information where applicable, and payment confirmation.

Communications

We may collect information that you provide when communicating with us through:

• Phone
• WhatsApp
• Website forms
• Email
• Customer support
• Other available communication channels

Device and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Network information
• Website activity
• Pages viewed
• Products viewed
• Referral information
• Interactions with website features
• Shopping and checkout activity

02How We Collect Information

We may collect personal information:

• Directly from you when you place an order, contact us, submit information, or use our services.
• Automatically when you browse or interact with our website.
• Through cookies and similar technologies.
• From Shopify and service providers that support our ecommerce operations.
• From payment, analytics, advertising, customer support, and technology providers where applicable.

Where VOLTEER provides delivery using its own vehicles and personnel, order and contact information may also be used internally by our delivery and technical teams to complete the requested service.

03How We Use Your Information

We may use personal information for legitimate business purposes including:

Order Processing and Fulfillment

We may use your information to:

• Process and manage orders
• Confirm order details
• Assist with confirming vehicle and battery compatibility
• Contact you regarding an order
• Arrange delivery
• Arrange installation or technical inspection
• Coordinate old-battery collection or exchange
• Process payments or payment confirmation
• Manage deposits where applicable
• Provide electronic invoices
• Handle returns, replacements, warranty requests, and customer service

For certain products or orders, VOLTEER may contact you after an online order is submitted to confirm product compatibility, delivery information, old-battery details, final pricing where applicable, and any deposit requirements.

Order confirmation and related communication may take place by phone or WhatsApp.

Electronic invoices may also be sent through WhatsApp.

Customer Support

We may use your information to:

• Respond to questions
• Provide product assistance
• Help identify a suitable battery
• Confirm product availability
• Resolve order or service issues
• Handle warranty and technical inspection requests

Website Improvement and Analytics

We may use information about how customers interact with our website to:

• Understand website usage
• Measure website performance
• Improve navigation and user experience
• Improve product discovery
• Evaluate marketing performance
• Identify technical problems
• Improve our products and services

Marketing and Advertising

Where permitted by applicable law and subject to applicable consent requirements, we may use information to:

• Measure advertising performance
• Understand how customers discover VOLTEER
• Measure conversions and purchases
• Improve advertising campaigns
• Create or measure relevant advertising audiences
• Display advertisements that may be relevant to users
• Evaluate the effectiveness of our marketing

We may use advertising and analytics services provided by third parties, including Google and other advertising or analytics platforms where enabled.

Security and Fraud Prevention

We may process information to:

• Protect our website and customers
• Detect suspicious or fraudulent activity
• Prevent unauthorized transactions
• Protect our rights and property
• Maintain the security of our services

Legal and Compliance Purposes

We may process information where necessary to comply with applicable laws, regulations, legal processes, tax requirements, accounting obligations, or lawful requests from authorities.

04Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used for:

• Essential website functionality
• Shopping cart and checkout functionality
• Security
• Remembering preferences
• Website analytics
• Performance measurement
• Advertising measurement
• Conversion tracking
• Marketing and advertising, where permitted

Where required by applicable law, non-essential cookies or advertising technologies will be used subject to the appropriate consent choices available to the visitor.

You may also be able to manage certain privacy and cookie preferences through your browser or privacy controls made available through our website.

05Analytics and Advertising Services

VOLTEER may use analytics and advertising technologies to understand website performance and measure the effectiveness of our marketing.

These may include services such as:

• Google Analytics
• Google Ads
• Google conversion measurement
• Shopify analytics
• Other advertising or measurement services that we may enable

Depending on our configuration, applicable law, and your consent choices, these technologies may process information about your device and interactions with our website.

This may include events such as:

• Viewing products
• Searching for products
• Adding products to cart
• Beginning checkout
• Completing a purchase
• Interacting with phone, WhatsApp, or other contact methods
• Other relevant website interactions

Where enabled and permitted, we may also use privacy-enhancing advertising measurement technologies, including enhanced conversion measurement, to improve the accuracy of advertising performance measurement.

We configure and use these services subject to applicable privacy requirements and available consent controls.

06How We Share Personal Information

We may share personal information where reasonably necessary to operate our business and provide our services.

This may include sharing information with:

• Shopify
• Payment service providers and banks
• Technology and hosting providers
• Analytics providers
• Advertising and marketing platforms
• Customer support providers
• Professional advisers
• Government authorities or other parties where legally required

Delivery, installation, and technical inspection within VOLTEER's service area may be performed by VOLTEER's own personnel. Relevant order, contact, vehicle, and delivery information may therefore be made available internally to the employees or personnel responsible for completing those services.

We may also disclose information where necessary to protect our rights, prevent fraud, enforce our policies, or comply with applicable legal obligations.

We do not disclose personal information to third parties except for legitimate business, service, legal, security, analytics, or advertising purposes as described in this Privacy Policy.

07Shopify

Our online store is powered by Shopify.

Shopify processes information relating to your access to and use of our store in order to provide and improve its ecommerce services.

Information submitted through our online store may therefore be processed by Shopify and relevant service providers, including providers located outside your country.

Shopify's processing of personal information is governed by its own applicable privacy terms and policies.

08Payment Information

Available payment methods may include:

• Cash on Delivery
• Credit or Debit Card
• InstaPay
• Bank Transfer

Payments may be processed through Shopify and/or third-party payment providers, banks, or other payment services made available through our store.

Depending on the payment method selected, payment information may be transmitted directly to the relevant payment provider.

VOLTEER does not necessarily receive or store complete payment card credentials.

Payment providers process payment information according to their own security and privacy requirements.

Certain products may require a deposit or additional confirmation with our sales team. Information required to arrange or confirm such payments may be processed as part of the order.

09Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.

Customers should avoid sending highly sensitive information through unsecured communication channels.

10Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Processing and fulfilling orders
• Providing customer support
• Warranty and service administration
• Maintaining business and transaction records
• Accounting and tax requirements
• Fraud prevention and security
• Resolving disputes
• Compliance with applicable legal obligations

Retention periods may vary depending on the type of information and the purpose for which it was collected.

11Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request a copy of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Manage certain marketing preferences

These rights are subject to applicable legal requirements and exceptions.

We may need to verify your identity before processing certain privacy requests.

12Marketing Communications

Where VOLTEER sends optional promotional communications, customers may request to stop receiving them using the available unsubscribe or opt-out method.

Opting out of promotional communications does not prevent us from sending necessary transactional or service communications relating to:

• Orders
• Payments
• Delivery
• Installation
• Technical inspection
• Warranty
• Customer service
• Security

13Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, social networks, payment providers, or other services.

VOLTEER does not control the privacy practices of independent third parties.

We encourage users to review the privacy policies of third-party services before providing personal information to them.

14Children's Privacy

Our products and services are not intended for children.

We do not knowingly collect personal information from children contrary to applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

15International Data Processing

Some technology, ecommerce, analytics, advertising, payment, or other service providers used by VOLTEER may process information in countries other than Egypt.

Where required, such processing or transfers will be handled in accordance with applicable data protection requirements.

16Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• Our services
• Website functionality
• Technology
• Business operations
• Legal or regulatory requirements
• Analytics or advertising practices

When this Privacy Policy is updated, the "Last updated" date at the beginning of this policy will be revised.

17Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or wish to exercise an applicable privacy right, you may contact VOLTEER using the following details:

VOLTEER
Operated by: Ali Hamed Marzouk for Industry and Trade

Phone:
+20 11 17277672

WhatsApp:
+20 11 17277672

Email:
info@volteer-eg.com

Address:
Al Shorouk City – Workshops Street
Cairo, Egypt

Website:
volteer-eg.com

Business Hours:
Saturday–Thursday: 10:00 AM–10:00 PM
Friday: Closed