Clear terms for every order.

Last updated: August 16, 2026

Welcome to VOLTEER.

These Terms & Conditions govern your use of the VOLTEER website and your purchase of products and services through our online store.

By accessing this website, placing an order, or using our services, you agree to these Terms & Conditions.

Please read them carefully before placing an order.

01About VOLTEER

VOLTEER is the trading brand operated by Ali Hamed Marzouk for Industry and Trade.

VOLTEER supplies automotive batteries and related energy products and provides associated services including delivery, battery installation, technical inspection, and customer support.

VOLTEER is affiliated with UB Auto.

Website:
volteer-eg.com

Phone / WhatsApp:
+20 11 17277672

Email:
info@volteer-eg.com

Location:
Al Shorouk City – Workshops Street
Cairo, Egypt

Business Hours:
Saturday–Thursday: 10:00 AM–10:00 PM
Friday: Closed

---

02Online Orders

Products displayed as available for online purchase may be ordered through the VOLTEER website, subject to product availability and any product-specific ordering requirements.

Submitting an order through the website creates an order request and allows VOLTEER to process and confirm the order details.

After an order is submitted, VOLTEER may contact the customer by phone or WhatsApp to confirm information including:

• Customer and delivery details
• Vehicle make, model, year, engine capacity, or other relevant vehicle information
• Battery compatibility
• Product availability
• Old battery details
• Final price where an old-battery adjustment applies
• Payment arrangements
• Deposit requirements where applicable
• Delivery and installation arrangements

An order may require confirmation by VOLTEER before fulfillment.

---

03Battery Compatibility

Automotive batteries must be compatible with the customer's vehicle and technical requirements.

VOLTEER provides vehicle and battery selection tools to assist customers in identifying potentially suitable products.

The automated Search by Vehicle / Vehicle Finder should be treated as a selection aid and not as a guarantee of compatibility.

Customers are encouraged to contact VOLTEER by phone or WhatsApp to confirm the correct battery before purchase.

Customers should provide accurate vehicle information where requested, which may include:

• Vehicle make
• Model
• Year
• Engine capacity
• Current battery information
• Other relevant technical information

VOLTEER may contact the customer after an order is submitted to confirm compatibility before delivery or installation.

If the battery originally selected by the customer is found to be unsuitable, VOLTEER may arrange a suitable replacement. Any applicable difference in price will be communicated before fulfillment.

---

04Old Battery / Trade-In Pricing

Displayed battery prices are based on the customer providing an old battery of the same or equivalent applicable size when the new battery is delivered, unless expressly stated otherwise.

The old battery is collected at the time of delivery and forms part of the pricing arrangement.

This old-battery arrangement applies to VOLTEER battery products.

If:

• The customer does not have an old battery; or
• The old battery is a different size or specification;

the final price may increase.

The applicable difference depends on the size and type of the old battery.

VOLTEER will communicate any applicable price adjustment to the customer before completing fulfillment.

Customers who do not have an old battery or are unsure whether their existing battery qualifies should contact VOLTEER before completing their purchase.

---

05Prices, Taxes and Promotions

Prices displayed on the website are shown in Egyptian Pounds (EGP) unless otherwise stated.

Website prices do not include applicable taxes unless expressly stated otherwise.

Products may be offered at promotional or discounted prices for limited periods.

Promotions, discounts, free services, and other offers may be changed, suspended, or withdrawn for future orders without affecting orders already confirmed under an applicable offer.

VOLTEER aims to keep website pricing accurate.

If an obvious pricing or technical error occurs, VOLTEER may contact the customer before fulfillment to explain the issue and confirm the correct amount.

No corrected price will be charged without informing the customer.

---

06Product Availability

Products are subject to availability.

Online stock indicators may not always reflect real-time physical inventory.

Customers are therefore encouraged to confirm availability with VOLTEER where immediate availability is important.

After receiving an order, VOLTEER may confirm product availability by phone or WhatsApp.

If an ordered product is unavailable, VOLTEER may:

• Provide an updated availability estimate;
• Suggest a suitable alternative; or
• Cancel the unavailable item or order where appropriate.

Any alternative product and applicable price difference will be communicated before fulfillment.

---

07Payment Methods

Available payment methods include:

• Cash on Delivery
• Credit or Debit Card
• InstaPay
• Bank Transfer

There are currently no additional VOLTEER charges based solely on the customer's selected payment method.

Payment methods are generally available across VOLTEER products, subject to product-specific requirements such as deposits or sales-team confirmation.

---

08High-Value Products and Deposits

Certain products require additional confirmation before purchase or fulfillment.

Golf Car products require communication with a member of the VOLTEER sales team and may require a deposit.

Where a deposit is required, VOLTEER will communicate:

• The required amount
• Payment instructions
• Order details
• Fulfillment arrangements

before the customer becomes obligated to make that payment.

Golf Car orders are subject to their confirmed order and deposit conditions and may not be cancellable after confirmation as described in the Cancellation section below.

Customers should contact VOLTEER for Golf Car purchasing arrangements.

---

09Delivery Area

VOLTEER currently provides delivery to:

• Cairo
• Giza

Delivery to other governorates is not currently available due to product and service limitations.

VOLTEER uses its own delivery vehicles and trained technical personnel for delivery and associated services.

---

10Delivery Time

Expected delivery within Cairo and Giza is generally approximately 1 hour, subject to circumstances including:

• Customer location
• Product availability
• Traffic
• Order volume
• Weather
• Technical requirements
• Other circumstances affecting fulfillment

Delivery times are estimates rather than guaranteed delivery deadlines unless VOLTEER expressly confirms otherwise.

If the customer is unavailable when delivery is attempted, VOLTEER may arrange delivery for another day.

Customers may request a change to the delivery address after order confirmation by contacting VOLTEER, provided the change can reasonably be accommodated before fulfillment.

---

11Delivery, Installation and Technical Service

VOLTEER currently provides:

• Free delivery
• Free battery installation
• Technical inspection

within its supported service area where applicable.

Battery installation is available at the customer's location.

Delivery and installation are performed using VOLTEER's own vehicles and trained technical personnel.

Customers must provide accurate vehicle and location information and allow reasonable access necessary to perform the requested service.

If a technical issue with the vehicle affects installation or battery performance, the customer will be informed where reasonably identifiable during the service.

---

12Returns, Replacements and Refunds

Returns, replacements, and refunds are governed by the VOLTEER Return & Refund Policy.

A product may be returned or replaced where there is a confirmed manufacturing defect or qualifying product issue.

Products are not accepted for return solely because the customer changes their mind, subject to any mandatory rights under applicable Egyptian law.

Where applicable, the product should be in its original condition. A battery that has already been installed or used may still be assessed where a manufacturing defect is suspected.

Reported defects are subject to technical inspection.

If a manufacturing defect is confirmed, VOLTEER may replace the defective product immediately without additional delivery or replacement charges to the customer, subject to the applicable product and warranty conditions.

Where VOLTEER supplies an incorrect product or a product has a confirmed manufacturing defect or qualifying damage, VOLTEER bears the applicable delivery or replacement costs.

Where a refund is approved, it will generally be processed by bank transfer within approximately two business days, subject to the required payment and banking information.

Return, replacement, or defect requests may be submitted through:

Phone: +20 11 17277672
WhatsApp: +20 11 17277672

Please review the full Return & Refund Policy for additional details.

---

13Warranty

Warranty begins from the date of purchase.

Current warranty periods include:

The applicable warranty for other products should be confirmed from the relevant product information or with VOLTEER before purchase.

Warranty Coverage

Warranty covers manufacturing defects during the applicable warranty period.

Warranty does not cover problems resulting from circumstances including:

• Misuse
• Incorrect installation
• Physical breakage or damage to the product body
• Excessive charging from the vehicle alternator
• Insufficient or improper charging
• Other damage not resulting from a manufacturing defect

Warranty claims are subject to technical inspection.

Where a manufacturing defect is confirmed under the applicable warranty, the defective product will be replaced in accordance with the warranty conditions.

Technical inspection may be performed at the battery's/customer's location where applicable.

Customers receive an electronic invoice through WhatsApp, generally on the day following product delivery. This invoice may be used as proof of purchase for warranty purposes.

Warranty claims should be submitted through VOLTEER's WhatsApp number:

+20 11 17277672

Please review the full VOLTEER Warranty Policy for complete warranty information.

---

14Invoices

VOLTEER provides an electronic invoice following fulfillment of the order.

The invoice is generally sent through the customer's WhatsApp number on the day following delivery.

Customers should retain the invoice as proof of purchase, particularly for warranty and service requests.

---

15Product Information

VOLTEER aims to provide useful and accurate product information, including, where available:

• Voltage
• Capacity / Ah
• Dimensions
• Battery type
• Country of origin
• Vehicle/application information
• Warranty period

Product images displayed on the website are the approved product images provided for the store.

Customers should review available product information and contact VOLTEER if clarification is required.

Except where otherwise identified, VOLTEER products are represented as made in Egypt. Lithium products are manufactured in China, according to the currently supplied product information.

Product packaging or labeling may vary without materially changing the product ordered.

---

16Customer Responsibilities

Customers are responsible for providing accurate information when placing or confirming an order, including where applicable:

• Name
• Phone number
• Delivery address
• Vehicle make
• Vehicle model
• Vehicle year
• Engine capacity
• Current battery information
• Old battery information
• Other information reasonably required to confirm compatibility

Incorrect or incomplete information may delay order confirmation, delivery, installation, or fulfillment.

Because the online Vehicle Finder is an assistance tool rather than a guaranteed compatibility determination, customers are encouraged to confirm the battery with VOLTEER before purchase where they are uncertain.

---

17Order Cancellation

Customers may request cancellation of a standard order by contacting VOLTEER.

Cancellation should be requested as soon as possible before fulfillment.

Golf Car orders are excluded from the general cancellation arrangement once the applicable order/deposit commitment has been confirmed.

Cancellation conditions for a Golf Car order should be confirmed with the sales team before payment of any required deposit.

Where an eligible cancellation results in an approved refund, the refund will be handled according to the applicable payment and refund arrangements.

Nothing in this section limits any mandatory rights available under applicable Egyptian law.

---

18Website Use

You may use the VOLTEER website for lawful personal or commercial purchasing purposes.

You must not:

• Misuse the website;
• Attempt unauthorized access to the website or its systems;
• Interfere with website security or functionality;
• Submit fraudulent orders;
• Use the website for unlawful activities; or
• Attempt to exploit errors in pricing, checkout, promotions, or website functionality.

---

19Third-Party Services

Our website may use or link to third-party services including payment providers, ecommerce technology providers, analytics services, communication services, and other technology platforms.

Use of third-party services may also be subject to the applicable provider's terms and policies.

---

20Privacy

Personal information collected through the website and our services is handled according to the VOLTEER Privacy Policy.

Please review the Privacy Policy for information about how personal information may be collected, used, processed, and shared.

---

21Changes to These Terms

VOLTEER may update these Terms & Conditions from time to time to reflect changes in:

• Services
• Products
• Business operations
• Website functionality
• Payment methods
• Delivery areas
• Fulfillment procedures
• Policies
• Legal or regulatory obligations

Changes apply from the date the revised Terms & Conditions are published, subject to applicable law.

Changes will not retroactively alter the agreed terms of an already confirmed order where doing so would be prohibited by applicable law.

---

22Applicable Law

These Terms & Conditions are governed by the applicable laws and regulations of Egypt.

Nothing in these Terms & Conditions is intended to exclude, restrict, or limit any mandatory consumer rights that cannot legally be excluded or restricted.

---

23Contact

For questions about an order, product, warranty, these Terms & Conditions, or VOLTEER services, please contact:

VOLTEER
Operated by: Ali Hamed Marzouk for Industry and Trade

Phone:
+20 11 17277672

WhatsApp:
+20 11 17277672

Email:
info@volteer-eg.com

Address:
Al Shorouk City – Workshops Street
Cairo, Egypt

Website:
volteer-eg.com

Business Hours:
Saturday–Thursday: 10:00 AM–10:00 PM
Friday: Closed